Forum Discussion
Unable to make payment
I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a ...
For the third month in a row this is still a problem. I'm on the newest release of Chrome on Mac OS High Sierra.
I have a valid credit card on file but it doesn't show up in the list and I cannot add a new card.
I'm able to use Safari as a work around.
There are errors and deprecation notices that show up in the JavaScript console within Chrome, likely meaning the software being used is out of date. This should not be a 3 month fix. At the very least create a patch or work around until you can update the entire system.
Chrome is the most popular browser. Letting this persist for so long makes me question how much you value your customers since it creates a frustrating user experience.
I understand that your development team is probably really busy but this is important and likely impacts a lot more people than are posting on here.
