Forum Discussion
Unable to make payment
I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a ...
I've encountered this in the past (some year ago) as well as today. The current ios app doesn't allow hyphens in the cc# field, automatically defaults to numeric key entry (no hyphen available), and will truncate the string even if you try to paste in the full number including hyphens. However, if you use the web login after giving up on the mobile app, you'll find the cc# field is configured to automatically insert hyphens and will accept the string in that format, which is apparently what their backend system is expecting. Bottom line is, using the mobile app to try to pay by cc will fail due to this misconfiguration.
I agree with the above comments that this is a fundamental issue that needs immediate attention.The term "embarrassing" comes to mind.
