Forum Discussion
unfortunately t mobile has stopped
just last week this ERROR MESSAGE "unfortunately t mobile has stopped" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me...
So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right, and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!
I have found the fix. First you must backup all of your data using a program downloaded and installed on a PC called "smart switch" This program will backup all of your apps data, texts. contacts ++. google it to get it..Than after this backup you need to do a a hard reset google for instructions how to. After the reset you can restore everything using smart switch restore. My 2 S5 phones work now, it seems better than before I got the error.. Its like a clean install for your phone. You will have to install some apps updates. Now you have a complete backup of your phone on your PC and can make a new complete backup after you do all of the updates. The complete backup can be installed on a different S5 phone I did it and it worked.
