Forum Discussion
unfortunately t mobile has stopped
just last week this ERROR MESSAGE "unfortunately t mobile has stopped" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me...
So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right, and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!
I wish you luck on your fix. I've been following this problem for a couple months now, found the easiest way was to go to google play, uninstall all the T-mobile updates (won't uninstall T-mobile app). Then then update the app (again). That generally lasts around a week, then you have to do it again, when your phone call gets dropped or your 'war attack' dies in an online game, due to the message coming back and using up all your cpu. This is what my Samsung phone is going through, one that T-Mobile sold me about a year ago, that came with the T-mobile app installed even. :/
If you do a bit of search on the internet, you will find hundreds (thousands?) of people having this issue on their android devices, and T-Mobile has been less than forthcoming about even admitting their software has a problem and doing something about it! Sure, I can do a complete factory reset and painfully restore what was on my phone afterwords. ONCE. Not once per week. >.<
