Forum Discussion
We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that's when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngLo sentimos, no podemos procesar esta solicitud por Internet ya que se requieren cambios adicionales en tu cuenta. No te preocupes, uno de nuestros expertos te ayudará con gusto. Para completar esta solicitud, comunícate con Servicio al Cliente llamando al 1-800-937-8997 o marcando 611 en tu teléfono de T-Mobile.
It's a scam they've literally had for years. They make you call an expert and then charge you a 30$ fee for so.wthing you're supposed to be able to do easily on the app or the website. You call them and they pretend like you're the first person to have the issue when there's thousands of views and posts online about it.
