Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
T-Mobile has had 3 major data breaches since I signed on with them.
In each case, I have had to cancel cards and monitor my credit.
T-Mobile's response to their failures? Each time has been to place a bigger burden on me to assume greater risk both in how their new security works (such as requiring me to use a 3rd party to store my sign on credentials) or to shift more of the risk directly on to me.
Such as demanding I use a debit card or provide my banking information to allow T-Mobile to pull funds via a means with less consumer protection, but which exposes the customer to far greater risk.
After 3 breaches, there's no way I would trust T-Mobile with even a new credit card number, much less my bank account information. So I'm cancelling AutoPay. The risk is too high.
Taking away a 14% discount to make up for a (claimed) 3% charge from the credit companies isn't really making sense. As an excuse, that is a joke.
It also makes ATT & T-Mobile the same cost, with ATT offering better data limits. As a marketing strategy it seems unwise.
I used to recommend T-Mobile to friends. But increasing the price I pay by 14% because they lost my information to hackers is just not a way to keep customers.
