Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I get the same issue. On the face of it, it's almost as if my connection to the cell phone tower goes to sleep if there's a period of inactivity on my phone and, at this point, my phone only pings the tower every hour to see if there are any incoming text messages to pick up. I can make it check immediately if I send myself a text message, though. I don't know the true cause, but it is annoying as heck.
I'm using an unlocked AT&T phone, Galaxy S7. I've used unlocked phones in the past with T-Mobile network, though, never had any issues. So, I don't think it's the phone.
