Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
I too was trying to verify with the IRS and it would not work.
I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. She told me that the "short codes needed to be enabled".
Even that little bit of information took her awhile to find.
Just a heads up, the 1st rep I spoke with was "off shore" and tried to help but it took so, so long for her to even understand my question because of
English not being her primary language. She obviously kept giving me "canned" responses and somebody was directing her in the background. Save your time and avoid the frustration and ask for a U.S. rep.
Hope this helps.
Kind Regards,
Walter
