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bublinki
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Joined 7 years ago
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How can i get U.S. based phone support? I pay in U.S. Dollars!
I called for a problem with my phone. Turns out it involved "short codes" sent from a company in Europe. I gave the overseas filipino reps a chance AND after an hour and a half of back and forth, they could not help me! They finally transferred me to the U.S. That rep fixed the problem in 2 minutes.201Visto2likes2ComentariosRe: Why can't IRS verify my identity using My T-Mobile phone
I too was trying to verify with the IRS and it would not work. I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. She told me that the "short codes needed to be enabled". Even that little bit of information took her awhile to find. Just a heads up, the 1st rep I spoke with was "off shore" and tried to help but it took so, so long for her to even understand my question because of English not being her primary language. She obviously kept giving me "canned" responses and somebody was directing her in the background. Save your time and avoid the frustration and ask for a U.S. rep. Hope this helps. Kind Regards, Walter3Visto0likes0Comentarios