Forum Discussion
Why is my mobile hotspot so much slower than my regular data connection?
Hello all. I'd like to know why my mobile hotspot speeds are so much slower than my regular data connection. I have the old $70 unlimited plan from several years ago, when T-Mobile first started ...
There were a bunch of Simple Choice plans that you could choose from and not all of them included that. I'd recommend comunicándote con nosotros over the phone or Facebook/Twitter so we can look at your account and let you know exactly what's going on.
I had this same issue with both my iPhone 6s plus, and my OnePlus 7 Pro. I called the 611 support and was transferred to a technician who informed me that the person who added the Pro plan to my account that adds the 20gb of LTE hotspot hadn't been synced up properly. They had my shut down each phone, then they did something on their end and I then turned the phone back on and connected my laptop to the tether or hotspot wifi. Before I added the 20gb plan, I was getting .20-.30 Mbps on tether, and the exact same after getting the 20gb plan. But after the technician did their magic while I talked to them, I was pulling 75mbps on tether for both devices. I hope this helps someone, even though it seems ridiculously simple, there is some nonsense syncing issue that the technician can fix really easily over the phone. Good luck
