Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
I have been using T-mobile and WhatsApp for years. Never had an issue.
If this becomes an issue to me, I am out of T-mobile service. I continue to stay with T-mobile because of their excellent customer service, not because they are cheaper, and definitely not for their coverage.
What Term & Agreement? That is crap! Data is data. Switching over to cellular call and we will be charged, customers like us need to be notified in advanced/right away by text and email. Not until end of the statement date. Especially for those post paid customers, they can't charge anything they want just because of "Term & Agreement". This is abusive!!
Like credit card, I signed up for notification that whenever I am charged for certain amount, if my balance reach to certain level, etc.
I want to be notified in daily basis if my balance is beyond my standard monthly payment. No more surprises.
