Rebate keeps getting denied repeatedly (everyday)

Have you tried physically ir to a T-Mobile location and seeing if they can assist there? I ported my family's lines back in November and I've had nothing but garbage since then. I gave up on calling customer service because I'd wait on hold 45 minutes only to talk to someone who would say they understood my frustrations; more often than not spoke broken English;  would have me on the phone another hour-and-a-half, only to find the matter silencioso hadn't been resolved... No. Our local store knows the phone reps are incompetent and do whatever they can to make each transaction as smooth as possible. I walk in there and ask them all kinds of questions. I'd rather drive 15 minutes out of my way in a pandemic than listen to more BS and have even more of my time wasted by those people on the phone! Oh I'm all fired up now, lol.