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1315dragonflies
Roaming Rookie
Joined 3 years ago
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Re: New Gateway
iTinkeralot wrote: The new Arcadyan Gateway is being shipped but maybe you might be careful what you wish for. The TMO-Report pageis a good place to keep up with things. The web interface of the Arcadyan GW is less capable than the Nokia GW so it is a mixed bag. Is it better than the Nokia? Well, time will tell. https://tmo.report/2022/02/how-to-see-what-bands-your-t-mobile-arcadyan-gateway-is-using/ Thank you for this!To Fix What's Broken, or.....Not.
This was just too funny not to share. I just joined this forum and received this nice welcome email but either the Magenta Lounge no longer exists, or the link doesn't work anymore. So I decided to take screenshots and send an email to the address on the page since they so kindly provided an email address that throws up HUGE BRIGHTred flags: NO-REPLY@t-mobile.com 🤣. I thought, 99.99%sure I'm going to get a delivery failure, and SURE ENOUGH: Just adding this to the list of reasons why I failed at choosing our next carrier! 🥳 🥂Re: Rebate keeps getting denied repeatedly (everyday)
Have you tried physically going to a T-Mobile location and seeing if they can assist there? I ported my family's lines back in November and I've had nothing but garbage since then. I gave up on calling customer service because I'd wait on hold 45 minutes only to talk to someone who would say they understood my frustrations; more often than not spoke broken English; would have me on the phone another hour-and-a-half, only to find the matterstillhadn't been resolved... No. Our local store knows the phone reps are incompetent and do whatever they can to make each transaction as smooth as possible. I walk in there and ask them all kinds of questions. I'd rather drive 15 minutes out of my way in a pandemic than listen to more BS and have even more of my time wasted by those people on the phone! Oh I'm all fired up now, lol.Re: Lied to and billed for a phone that I was offered for free
The biggest mistake I made was switching my service to T-Mobile via phone. Every mistake made and every lie told, has been via phone. I suggest strongly that you visit your local T-Mobile store and try to speak with the manager on duty there, or try to schedule a time to meet with them. There might be something they can do to get the ball rolling for you because where I'm located at least, they know how incompetent the phone reps are. I feel your frustration 100%!!
