Forum Discussion
Rebate keeps getting denied repeatedly (everyday)
Hello everyone, My problem is simple yet extremely annoying and it seems like the T mobile customer support is helpless. I switched to T mobile two months or so ago and they had a promotion of "...
Problems problems problems can't get paramount plus redeemed sent activation 3x can't get $200 gift card It goes on and on stores refuse yes refuse ( they are commission) customer service 611 friendly nice bit have yet to get resolution after speaking over 1 dozen times in less than 4 months I'm exhausted if you are toying with the idea of transferring to Tmobile because of all the freebies and incentives --- FORGET IT it's not worth the hours of frustration to only still be at square one over and over with each representative you talk to
I come from customer service background training etc and my prediction is if you think it's bad now?! Just wait the whole idea of NO ACCOUNTABILITY for services purchases ( Tmobile store couldn't give me a date of when they said insurance was added to my phone- I never did --YOURE KIDDING RIGHT? They record no dates?!) things are headed for much worse with AI READ A RETSILERS MAGAZINE THAT REPORTED IN 10 years 75% of customer service jobs will be eliminated --buckle up! For customers to be shorted denied and taken advantage of bc no one is accountable for the computer program helping us
