Forum Discussion
return device lost
So this all started a couple months ago now. I went to a T-mobile store to buy a new iphone SE, and they didn't have it in stock so the lady said she would order one for me. She gave me a price and ...
They asked me to file a claim with UPS. Interestingly, UPS will ask me about the condition of the delivered package, which I clearly have no idea about.
Another interesting question I do have. As the label is created by T mobile, wouldn't T mobile have any insurance covered for the return package?
What gave me a big humor was that T mobile informed me that the box was empty. However, the proof of delivery showed the weight of the package. This clearly suggests that the item was missing or lost during delivery or at the warehouse. However, they said they couldn't help, but asked me to file a claim with UPS, which goes back to the loop that I could not give any information about the missing/lost package.
