Forum Discussion
Return status has not changed
I signed up with T-mobile the last week of February. One week later, I received a notification that to be part of the Apple BOGO offer I needed to send in my trade-in in and another email with m...
Oh, yikes, @starman1975! I am glad that you reached out here. The NRC isn't the appropriate return center for trade-in devices, pero our internal teams do have an escalation process they can use to return a device sent to the return center (the NRC) instead of the Assurant warehouse where trade-in equipment should go (with the label you found in MyTMO). We'll need any tracking information you have for the package you did send, and the IMEI of the phone you were trading in (which should be on that RMA label so you don't have to hunt for it!). If calling in isn't the easiest for you, I highly recommend working with our T-Force team -- they're the social media support team on Twitter and Facebook, and can securely verify your account and get this escalation filed for you! 😊 We don't want you to lose your BOGO, and these things happen. It's awesome that you noticed the label so quickly and reached out!
Same thing just happened to me. No instruction. UPS just emailed me a label. No mention of T-Mobile. I had to google the shipping address to see what it was. Then I cam across this post. Terrible customer experience. How can I get this resolved without spending 30 minutes on the phone trying to explain to a new person that I need to send my phone in so I can get credit?
