Forum Discussion
So this is what loyal sprint customers get, a barely functional black and white webpage...
I’ve had 3 key features I had as a sprint customer stripped away already, my phone bill skyrocketed to $300+ a month(with sprint it was $180 with tax), and I’m half expecting my unlimited data to either be stripped next or forced to accept a jacked up rate at some point…
Are you going to do anything more to make me want to switch back to Verizon as soon as my phone contract is up T-Mobile? Hell, I never wanted to be your customer in the first place but then you went and bought out sprint so I had little say in the matter. You even went as far as to keep the sprint site up for a year to lure unsuspecting customers like me in with a binding 3yr contract under the guise it was still apart of the Galaxy forever plan… except if i had read that fine print I'd of realized you merely leff the logo on there to trick people like me into getting locked in when the fine print said this wasn't the same plan.
So why am i posting here? Simple: You have until the end of my 3yr contract to convince me you're more than a money grubbing company who gives the most basic features for jacked up rates. How might you ask? Again, simple: Provide me with features and/or benefits that can be INCLUDED with my plan for a MODEST additional fee and not that crappy netflix or sports channels anyone with cable can get INCLUDED for their service, I'm talking give me my amazon prime included with my plan back, give me disney+, ya know the GOOD video websites. Give me visual voicemail INCLUDED in my plan at no extra cost or at a very low rate, like sprint did. Give me features that will make me want to stay, if you need ideas look no farther than many of Sprint's business models.
I’m expecting this post to vanish shortly after its posted, mods trying to get rid of bad PR posts like these no doubt except you’ve already managed that on your own by screwing over your sprint user customer base.
Anyways, I’m waiting T-Mobile, convince me to stay or i’m gone when my contract is up...
you might want to call TMO or contact them through one of their social media platforms to give them their ultimatum...the site here is primarily peer to peer assistance only..
and if youre looking for your posts to be yeeted then once you jump over to V you might opt to not post in their forums..they do this often
I have had the same experience with T-Mobile. They swear right and left that SPRINT customers may keep their plans. The process of moving Sprint plans to Tmobile, I've been told, is called "MAGENTA COMPLETE". I suggest always identifying yourself as a Sprint customer. My plan is UNLIMITED PREMIUM.
The issue truly is one of fair play and shows a untrustworthy bent to their corporate orientation. Why do I say this? It is indisputable because Tmobile is attempting to assure Sprint Customers that they can keep their plans, such as my SPRINT UNLIMITED PREMIUM PLAN, while utilizing their so-called "Magenta Complete" "process" of moving from the Sprint website to the Tmobile web site and "be assured" that all of the fine points of their plans will move to Tmobile synchronously. In other words, all aspects of a Sprint Customer's plans will remain unchanged at Tmobile as it was with Sprint.
But it is shamelessly deceptive to falsely assert that a major part of the plan, Amazon Prime, is somehow distinct from another part of the Plan, for example, Tidal Music. The implication is that Amazon Prime is somehow a insignificant component that is arbitrarily separate from the other benefits of the Sprint Unlimited Premium Plan.
I have conversed with numerous Tmobile Customer Service Supervisors. The conversations are friendly when talking about other aspects of the plan that they promise will eventually move over to Tmobile from Sprint. Mentioning the lack of Amazon Prime results in "you were notified in March that you will not receive the service anymore." The heretofore friendly attitude ceases. I SUGGEST FILING AN FCC COMPLAINT AS THIS IS IN CONFLICT WITH THE FCC AGREEMENT INTEGRAL TO THE TMOBILE PURCHASE OF SPRINT. A COMPLAINT CAN BE FILED BY PHONE OR ONLINE.
