Forum Discussion

peimiller's avatar
peimiller
Newbie Caller
Hace 4 años

Lo sentimos, esa tarjeta SIM está reservada. Prueba esa SIM otra vez dentro de 2 horas, comunícate con T-Mobile o visita tu tienda T-Mobile local para obtener una nueva tarjeta SIM.

I have called t-mobile prepaid customer service, trying to transfer my boost mobile phone number over. They told me they would call me back but they never did. I called back again they said the same thing as the first agent, saying I have to wait 2 hours for it to work. but I have already waited 5 days by now, it is still not working. They never get back to me. Can someone please help?

 

When I tried to reach out through livechat they all said they can't help me through live chat. When I called back earlier today I got hung up on several times by 3 different people. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Where did you purchase your SIM from?  Prepaid SIM's can only be activated once.  If it has been used or activated before or with another account, you need a new SIM.  Prepaid SIM's and Postpaid SIM's are also different and only usable on the service they are specified for, so a postpaid SIM can't be used for a prepaid service and vice versa.