Forum Discussion
Sprint promotions not applied to t-mobile
I had a promotion from sprint where I got two new phones for free, if I signed on to stay with them for another two years. Now that T-Mobile merged with sprint, I have talked to at least seven repres...
Please let me know if reaching out via social media helped! I have had around 6-8 conversations (via chat and calling in) on this already in the past 3 months. I'm stuck in the same conversation loop about the promotion of an upgraded iPhone leading to my getting a monthly credit off my bill (with Sprint). Once they merged it was dropped and now I'm paying 8x what I had originally planned on monthly for my device. I keep getting told by TM that it can't be reinstated because they didn't/don't have a comparable offer. I've also been told that I can just pay off my device (not a financial option), that they can reimburse me (they did once then refused to do for the 3 months after), that I can try calling Sprint (????), or that there's nothing more to be done. I'm not one to go away, I'm way too stubborn to cave.
