Forum Discussion
Stolen Order delivered
I had ordered a phone and once it was shipped/ delivered. Ups left it on doorstep, and it was stolen from my doorstep. I've contacted twice customer service...but still no phone shipped back.. ordere...
I went to pick up my package from an UPS hub and when I got home, my IPhone 13 pro max was missing. The box only had bubble stuffing and a belton charger in it. After reaching out to customer service 3 Times, I was told about the 72 hr plus another 48 hour for a total investigation. Then I received 2 emails with return instructions to send back the phone I never received.
I also tried to put in a claim with UPS and received an error message stating that this delivery doesn't qualify for a claim. What??!!! What kind of nonsense is happening here?
I'm so frustrated at this point! Obviously there's a problem between Tmobile and Ups, yet T-Mobile continues to use them.
