T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi

Funny, just got my device  under 10mbps down usually under 1mbps down both wired and wifi. And 10-30 on the up average is 25  i was on the phone for 2 hrs with t mobile and they act like they never heard of my problem   reset,  renamed 2.4 and 5 ghz  connect disconnect  factory reset  remote reset...  a promise to expedite this to a tech a promise to call me back in 48-72 hours.  I am considering transferring all my numbers to Verizon  i hate Verizon with a passion for something else other than service at least Verizon delivers on its promises. 

Captain Destructo wrote:

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.

Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20.

 

Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

I have and tired calling the support disservice.im going back to att fiber. Never had this problem with them.

Exact same issue. 

Wifi is 660Mbs.  using Iphone. 

When used a laptop:  Wifi = 550Mbps.  Lan = 220Mbps.  USING SAME LAPTOP!!

tried several laptops and a all in one desktop also (wifi and lan) same. 

  tested Lan port = 220Mbps.   REmoved the lan plug and ran the wifi got full speed 500-600Mbps

Definitely something wrong with the lan ports.  Tried both ports. Intent is to add my own router eventually but not if lan is this bad. Lan right now directly connected to the T-Mobile lan port. No devices inbetween.

Delwin wrote:

Dude.

I have literally the exact same problem.

I live in the boondocks and only get maybe 10 or so on the wifi but if I plug a PC (I have more than one, and I’ve tried them all) into the ethernet port and run a speedtest I get like…

 

…wait for it…

 

...roughly around 150-200 KILObits. Seriously.

Unplug it and use the wifi and I get usually at least a MEGAbit or two.

Whiskey tango foxtrot guys, THIS IS DEFINITELY A BUG, someone get it to the guys that actually do the technical stuff and not the fancy customer service reps please, thanks.

I've tried to tell them of the bugs, they don't listen!  I checked my errors on my router, over 2500 errors. I'm continuously getting disconnected. Does anyone else have a problem accessing several websites?  They're sites I need to have access to and can't get to them. 

jman457 wrote:

Captain Destructo wrote:

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.

Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20.

 

Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

Im having same issue but on wifi and ethernet on pc connection only getting 1.5mbs on cpu wired or using wifi.

25mbs on wifi on all other devices.. checked settings signal all good .. at this point be happy with 15 down on pc

jman457 wrote:

Captain Destructo wrote:

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.

Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20.

 

Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

Im having same issue but on wifi and ethernet on pc connection only getting 1.5mbs on cpu wired or using wifi.

25mbs on wifi on all other devices.. checked settings signal all good .. at this point be happy with 15 down on pc

been wondering if my nic card is compatiable with gateway?? just a thought 

Captain Destructo wrote:

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.

Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20.

 

Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

Im having same issue but on wifi and ethernet on pc connection only getting 1.5mbs on cpu wired or using wifi.

25mbs on wifi on all other devices.. checked settings signal all good .. at this point be happy with 15 down on pc

Captain Destructo wrote:

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.

Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20.

 

Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

Found the issue. My friend had the same issue. Simply reset his network drivers by resetting networks on your pc. 

Dude.

I have literally the exact same problem.

I live in the boondocks and only get maybe 10 or so on the wifi but if I plug a PC (I have more than one, and I’ve tried them all) into the ethernet port and run a speedtest I get like…

…wait for it…

...roughly around 150-200 KILObits. Seriously.

Unplug it and use the wifi and I get usually at least a MEGAbit or two.

Whiskey tango foxtrot guys, THIS IS DEFINITELY A BUG, someone get it to the guys that actually do the technical stuff and not the fancy customer service reps please, thanks.

Did your wired slower on any devices or just on one of them?

I have performed all the steps in that guide and no change. Like I said, WiFi is fast, but wired is slow.