Forum Discussion
T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi
I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.
Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20.
Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.
ejayhefner wrote:
ejayhefner wrote:
I have the same issue. All was fine before I went away for the weekend. Came back to find my local router had lost WAN connection to the gateway. Upon restarting the Arcadyan gateway, wired LAN connects at gigabit rate, but actual transfer speeds are very bursty and hence significantly slower. Doesn't matter whether connected via LAN through my external router or with a directly connected PC. When directly using the Arcadyan built in WiFi AP it is fine.
Tried a factory reset, no improvement. My guess is that a firmware update was pushed over the weekend.
Contacted customer support and they are doing an exchange. However overnight the Gateway performed a 2nd factory reset (perhaps the one issued OTA by support) and the LAN speed returned to normal. I'm unsure how and OTA reset would differ from using the hard reset button.
What firmware version does yours show to be at now? Im having the same issues and seeing im on 1.00.16
ejayhefner wrote:
I have the same issue. All was fine before I went away for the weekend. Came back to find my local router had lost WAN connection to the gateway. Upon restarting the Arcadyan gateway, wired LAN connects at gigabit rate, but actual transfer speeds are very bursty and hence significantly slower. Doesn't matter whether connected via LAN through my external router or with a directly connected PC. When directly using the Arcadyan built in WiFi AP it is fine.
Tried a factory reset, no improvement. My guess is that a firmware update was pushed over the weekend.
Contacted customer support and they are doing an exchange. However overnight the Gateway performed a 2nd factory reset (perhaps the one issued OTA by support) and the LAN speed returned to normal. I'm unsure how and OTA reset would differ from using the hard reset button.
I have the same issue. All was fine before I went away for the weekend. Came back to find my local router had lost WAN connection to the gateway. Upon restarting the Arcadyan gateway, wired LAN connects at gigbit rate, but actual transfer speeds are very bursty and hence significantly slower. Doesn't matter whether connected via LAN through my external router or with a directly connected PC. When directly using the Arcadyan built in WiFi AP it is fine.
Tried a factory reset, no improvement. My guess is that a firmware update was pushed over the weekend.
I've had my gateway for about a week. I'm getting consistently 600-700 mbps over ethernet and 400+ wifi. I also have Spectrum 400 mbps plan and get 400 to 500. I had 2 tests [TM gateway] on FAST app and got 1 GB DL speed. I have the gateway in my basement. Go figure.
same issue. called support yesterday and said working on it. Said issue in the area.. Like really the tower is gonna fix the internal lan port issue! I also get 500MBs wifi and lucky if 150MBs on wired lan.
Tried 3 laptops (2 are wifi 6E new) and a 1GB desktop with intel lan.
New cables, and tried both ports on the Nokia router.
I might try disabling the Wifi completely if a resource issue but I have less than 3 devices connected on Wifi and even Idle same issue.
Either there are a few defective boxes out there or they need a major firmware update to fix it. Or lastly they have a crap ethernet chip / firmware / driver.
Folks, I had exactly the same problem- fast Wi-Fi, slow wired ports. Power off the gateway and power it back on fixed the problem. ¡Buena suerte!
I am having this very same issue. I have done some extensive troubleshooting. I have factory defaulted the modem, taken my personal router out of the equation by connecting directly to the ethernet and still had the same slow on ethernet but fast on wifi when connecting directly to the gateway.
Having the same issue. 600Mb down through the gateway wifi, 90Mb over ethernet.
I was fed up with the Cox's pricing so switched. I'm a bit of a geek and power user and planned to just use the gateway as a modem. Connected to the gateway's WiFi I pull ~600Mbps/30Mbps. when I connect directly wired the download drops more than half.~200Mbps, 280Mbps is the max wired speed I have seen.
SOMETHING in the firmware has to be wrong or Nokia used utter crap for the ethernet chipset.
200Mbps is more than enough for anything I need to do at home (yay Colo for the servers) but its annoying that I can't get the full speeds available while running my normal network stack. I would be happy to skip my hardware if the gateway supported VLANS and advanced firewall rules
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