T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

Sorry to see we are not alone.  We have been T-Mobile customers since 2018.  We wanted to reduce our bill and switched over from AT&T.  Service has been okay, at times spotty and frequently slow downloading. 

In April 2020 we upgraded one of the i-phone 8s for the 11 with a promotion they were running.  They never applied the credits.  We had to jump through hoops and after several months they made good and we were satisfied with the outcome.

But now...here we are again!

We upgraded to Magenta Max to qualify for the free I-phone 13 pro promotion in November 2021, expecting an improvement in service.  Totally scammed.  The rep I spoke with yesterday apologized for the rep that originally processed the order saying she was sorry they didn't fully explain the promotion and there was nothing that could be done since they complied with the promotion.  I was assured many times over  by the original rep processing the order that the phone would be free and the charges billed would be credited each month.  As it turned out, we only received partial credits.  I would never have committed to 30 additional months plus "upgrade" to Magenta Max since we are still experiencing dropped calls and areas with spotty service.  VERY disappointed with T-Mobile!!  I will be seeking legal advice in hopes to resolve this matter.