T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

Scammed 3 times by three different TMobile reps in the Philippines. All of my calls were recorded by Tmobile so there should be absolutely NO refuting the content of the conversations and the promises made by the reps.

4/21/2022 I spoke to "Rodica", sales rep at the Philippine call center to get info on switching my mother's ATT cell plan to TMobile. She promised the following:

FREE iPhone 13 ProMax 128gb phone if we switched to Tmobile and took the 55+ Magenta Max Plan for $65/mo on autopay. Sounded great so we signed up for this promotion with her.

Later that afternoon, we received email receipt for installment payments for $1199/mo!!

4/21/2022 3:25pm ET I called Tmobile and got the Philippine call center again and spoke with "Jason". He apologized but said that there was no such promotion...PERIOD. I told him that this was a classic "bait and switch" and told him to cancel this account and "DO NOT ship the new phone." Jason told be "too late, the phone has already been shipped and I'm sorry sir about any confusion on our end but there is no such promotion that Rodica told you about. I will email you the UPS tracking number information." He never emailed anything. He told me "our email server is not working. I'm sorry sir."

4/22/2022 at 11:15am ET. I called "order support" and got the Philippine call center again and spoke with "Niel" Employee # 555500. He told me the following: "when you turn in your old iphone 6, you WILL receive a $400 credit for that phone. He was adamant that this was the truth and he promised to email me written confirmation of this. He never did. Niel also promised that the $400 credit would appear on the next billing statement. I believed him. Stupid me.

4/25/2022 We received the new iphone 13 promax and I successfully activated it with the Tmobile SIM card.

4/26/2022 I called Tmobile from the next iphone 13 promax using 611 and got the Tmobile call center in Birmingham, Alabama and spoke to "Sugar".  She apologized and informed me that there was NO $400 credit to be applied. She did however tell me that there would be a $200 credit (divided over 24 months and applied on a monthly basis).  She said in the future that in order to speak with USA Tmobile support, I should call 611 from the iphone.

From what I've read above, this is classic bait and switch done by Tmobile call center in the Philippines. I don't know what to do going forward other than filling out the Tmobile complaint form.

If I had this all to do over again, I would have taken Mom's phone to the AT&T store in person and wheeled and dealed there. I will NEVER in the future do business over the phone with Philippine call centers.

TMOBILE….PLEASE read this complaint string by so many customers who have been duped by the Philippine call centers! This is all simply WRONG and you really are responsible for making all of us whole because we've been hurt financially by your representatives in the Philippines.

Let’s go!!