Forum Discussion
T-Mobile Customer Service did a fantastic job!
If you are having trouble, call 1-800-T-MOBILE (1-800-866-2453). If the Representative is unable to help, escalate to the supervisor. Remain calm, don't blame, and clearly explain your side BRIEF...
Where do I begin, I've been dealing with this issue since April. Finally spoke with a knowledgeable person by the name of SheRell. When I tell you this young lady knew her stuff. Very patient and willing to help she went over and beyond to get my situation fixed correctly. Wondering why the first 2 times I had this problem it was just swept under the rug.But it's fixed now and I'm very pleased. Tmobile needs more knowledgeable people like her. I even suggested that she apply for a training position to help others. Thanks SheRell for all your help..
