Forum Discussion
T-Mobile Experts aren't experts. What can be done?
T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thoug...
I just wanted to swing by to toss in my two cents, @whatsthedeal! Your feedback isn't falling on deaf ears -- I completely understand what you mean and most definitely agree with the suggestions you made in your original post. I'm SOOOOO sorry you had to not only go back and forth via chat for a while but then it moved to a phone conversation that was just as unproductive. 😥
I took a look at the plan you currently have and the feature you're wanting. For two lines on the 55+ plan con ONE Plus and AutoPay, you should be looking at $90/month which is what it sounds like you were wanting. The exact plan name is T-Mobile ONE c/ONE Plus para familias ilimitado 55+ (TI) and if you need to reference it to T-Mobile employees, it can be found on DOC# 443182. I wish I were personally able to assist you with your account to get this added for you without as much of a headache that has already been caused but we do not have access to customer accounts via the Support Community.
Again, I'm truly sorry you've been going around in circles to have a simple question answered but please know that I will most definitely forward your feedback of how we can improve our TEX teams.
