Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I am also facing the same problem now. I cancelled my magenta family account on August. Paid $284.67 for the last billing cycle on September 13. Then again on October 13 even when my account did not exist because I cancelled it, I got charged $312.17 out of nowhere. I called 611 and they themselves didn't even know where that charge came from and issued a refund and told me to wait 3-5 business days. It's been more than 2 weeks, when I still didn't get the refund and called TMobile again now they are saying that the charge was valid, couldn't give me any clear idea why so. This is very frustrating and as a college student I barely have the time to deal with this charges for no reason.
