Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I have the same experience. I called customer service to cancel my account. They said they could not cancel right away and that I have to wait for another department to reach out to me. A few days later - Nov 23, 2021, I received a voice message saying that my T mobile account has been cancelled and that I no longer need to do anything. However, they are still charging me on the months of December 2021 and January 2022. I agree to doing a class action suit against T Mobile!
