Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I going crazy here, on November 29, went to the store to see if T-Mobile have a better promotion than AT&T, the store clerk offered a promotion $140.00, told him do not activate it yet, let me think about it and call you tomorrow, he said OK and he will keep it on hold. Called the next day and spoke to the same clerk, told him it is too expensive and I would like to cancel it. He said ok and consider it as it was cancelled. few days later I received a Bill from T-Mobile Bill $165.00, went to the store, the same clerk stood on the phone talking to T-Mobile Billing for half hour, he told me it's all taken care and I should receive a letter from T-Mobile for the cancellation with voided charges. 2 weeks later received another billing letter, went to store, same scenario again, few days later received another bill with "THIS IS YOUR FINAL NOTICE", went to store, same scenario, few days later same scenario over again, i went to the corporate big store, they told me the can't help and i have to go back to the original store, went back there, the same clerk told me he will call them again, now I have a collection T-Mobile letter asking for $165.00 from RECEIVABLE PERFORMANCE MANAGEMENT LLC. now I am talking to T-Mobile customer service for half hour to get transferred to the escalation group. nothing going on for almost 25 minutes while on hold. after this call I am going to find an attorney to file a law suit and file a complain to BBB.😠, does anybody have a good attorney?
