Forum Discussion
T-mobile refusing to give me my credits from a promotion I qualified for
Just a heads-up, this will be very long. Don't know how to tldr In late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a fr...
They screwed my entire plan up too after I split off from my dad's account then merged my girlfriends account to mine. They said everything would be good and that we would both we getting 800 each for our s10 trade ins for the s21 ultra. She put over 400 down and with the promo still owes over 500$??? I put nothing down and owe 799 (this is almost 8 months later). Tmobile and their flamboyant service is the worst. They care more about the survey than they do about correcting their math. They ended up giving me some random amount of credits they pulled from their a** which, without, I'd owe like 75$ just for one phone. Absolutely absurd. They've been fuc**** up my family's bills for the last 7 years. My dad's account has been receiving credits of -150$ for months now and we can't even access it. They will atleast give us those credits, that's a lot of money stolen otherwise.
