Forum Discussion
T-MOBILE support does not speak English
Five phone calls to fix a simple problem and no one speaks English. They are reading canned scripts in broken English: "Thank you for patiently waiting", but there is no ability to communicate w...
Prepaid card postpaid also routes to different call centers. App chat will almost always be outsourced. Twitter and FB are US based. Still canned responses but I have better luck with communication using social media. Plus you can send screenshots with social media.
