T-MOBILE support does not speak English

I work in healthcare with many people who's first language is not English. It is apparent that they may respond in English but they are not comprehending. The outsourcing of customer service to people who only read English and learned to speak simple phrases is so frustrating. It's a waste of time and energy. The Philippines is the worst as they respond with that condescending sing song trying to get rid of you when you complain they are not understanding what your issue is. Then they "promise" it is working now and there won't be anymore problems in addition to sometimes touting how good they are and always fixing the issue (this is mostly the response from men, but the women are more annoying with their apologies and repetition of the script!) Why won't T-Mobile acknowledge the problems with their Home Internet service at this point. I won't be recommending until they improve things. If it doesn't improve in the next week I will go back to another evil ripoff empire Spectrum!