T-MOBILE support does not speak English

artart wrote:

magenta2504706 wrote:

 

Is anyone aware of how to get a hold of a U.S. representative,

even long enough to cancel service?

 

I've had enough of this and will be switching to AT&T

Hola @magenta2504706​

Welcome to the community support forum.

I am sorry that such an unpleasant experience has brought you here.

 

There are ways to maximize the probability of reaching a US rep.

Hopefully we might be able to address your concerns enough

that you will no  longer feel the need to switch to AT&T.

 

I have been a customer of T-Mo's for quite a long time.

Over the years,  I have had my own share of  unpleasant experiences with less than the best audio communications. There have been other discussions of the same issue you are now raising. I am including links to those discussions below, along with the names of members who have taken the time to share their views, opinions, and conclusions in those threads. Some of those members might also be able to respond directly to your situation.

 

 @tidbits​ has already provided you with the number one consideration

when calling for support. The time and day of the week that the call is placed has a lot to do with where your call will be answered. Living on the east coast, I only call between 9am & 9pm EST. I avoid calling on weekends and holidays. That solves most of the offshore call center problems.

 

The best way I know how to avoid "audio difficulties"

when contacting support, is to not talk to anyone at all 😉

 

Some of the best support T-Mo has to offer is by (written) message.

I believe, if you were to Contact T-Mobile on Messenger using facebook or Twitter, and broach your original reason for calling phone support, you will be pleased with the highly professional, responsive service you receive. It would then be my hope that you would no longer want to switch to AT&T.

 

If after allowing T-Mobile's T-Force to address your original need for customer service, you still wanted to switch to AT&T,  please note that you might still have to deal with overseas call centers.

 

AT&T also uses outsourced call centers. This is excerpt from Fortune dated May4 2017:

"In a report that the CWA issued on Thursday in conjunction with the visit, the union charged that AT&T had shifted some 12,000 jobs from U.S. to overseas call centers since 2011. Jobs moved to Colombia, El Salvador, the Philippines, and the Dominican Republic among other countries pay as little $1.60 per hour, the union said."

 

Thanks for sharing your concerns with us in this support forum. I hope you eventually receive the high quality T-Mobile support you are entitled to as a valued T-Mobile customer.

 

You might want to check out some of the other discussions of similar issues to yours.

I'm I the only person upset with T-Mobil's Call support going to the Phillipines?

Please bring call centers back to America

The members below participated in the threads above and some of them might

be available to offer additional responses to your particular concerns.

 @theartiszan​ @smplyunprdctble​ @snn_555​ @stevetjr​ @tidbits​

 

Arte

Bull everytime I call it's never anyone in the USA, they don't know anything and it's all scripted..I'm ready to leave t mobile