Forum Discussion
they said card denied for order but same card is autopay.
I ordered a new phone through the website and immediately it was put on hold. I called directly and was assured all was good and gave my card information again. It was confirmed and scheduled for shi...
I can confirm there are problems when ordering online. I had an order in "processing" for a week and when I called to ask what the delay was, the TMO rep told me my credit card declined the charge and they will try again in 4-5 business days. That sounded plausible since that would give me time to get it straightened out with my credit card company. However, I never received a fraud alert from my credit card and when I called my credit card company, they had no record of an attempted charge. I was 99% sure this would be the case because I never got an alert that I had a transaction over $500 which I setup on my credit card alerts.
A couple days later I get an alert that a transaction over $500 was authorized and of course that was finally the charge for my phone and it shipped the next day.
I don't believe the TMO reps actually know all the reasons why an order didn't process because a lot of errors can happen. They are trained just to give the "most likely" answer.
Also to this day, nobody at TMO could tell me why UPS left out an entire line on my shipping address which resulted in a "not deliverable" because UPS tells me that is the address they got from TMO (which I believe). When the TMO rep brings up my order, the missing address line is clearly on the order and my order confirmation copy. No explanation of how this could happen. Fortunately, they recalled the order from UPS and sent me a replacement order.
