Tmobile activated a line with no permission, and have not refunded me.

Blues_Clues wrote:

Hello All, 

i am also very upset at the services that I revieved from T-mobile as well. I have been paying for a line for 3 years that I have sold the watch off of my plan. I was never and it did not cross my mind that I had to cancel this line. I noticed my bill was extremely high but I also had other installments on my bill which caused me to think that I was owing for extra things.. i veiled my bill and still it was not clear I had a extra line. Come to find out I also sold my iPad and I gave it away 9 months ago and that line was stilll there as well.. So I have been paying for 2  over a year… I have called T-Mobile and asked to speak to a manager and they stated to me that the can only credit back 3 months on line. I am a person that every dollar counts. I will be writing this week. I have had several bad calls with T-Mobile reps. I have my calls from the rep time… I am keeping track of everything… something needs to be done… T mobile has to take better care of their clients…

Did you cancel the lines in question after you sold or gave away the devices?. If not there is no way T-Mobile would know you no longer had this device unless you informed them. Lets say they just ended the service without your consent, you would be upset at that would you not. Saying they should take better care of their clients is like asking them to babysit you as you cant be trusted to take care of yourself. Any service you no longer need has to be cancelled by you. Sorry it took you awhile to find this out but the issue is with you not doing what you need to do.

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