Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use.

Hey T-Mobile: when getting the rebate you promised sucks at every step, that's a terrible first impression for a new customer!I signed up for new 5G service, $200 rebate was promised in 6-8 weeks, that's the first 'soft obstacle', simply remembering you were owed this, checking the status, making sure an email isn't tied up in your spam folder, etc.9 weeks later, I get an email that 'your reward is here, only one more step' with a click through link. Clicking that link goes to a Northlane page (Sunrise Bank) that doesn't work - it won't accept my information as valid. On the page it says "if you are having issues, call Customer Service" with no contact number or link. It's purposefully unhelpful. Obstacle number 2.So I call T-mobile's customer service, wait 45 minutes on hold (side note here to T-mobile: please upgrade your call center system to tell me how much longer I have to wait and (even better!) provide a call-back option). Of course T-mobile can't help me because this is a Northlane issue. To their credit, they get a Northlane representative on the phone and do a live handoff (as opposed to forwarding me to Northlane and then dropping me). The Northlane person is able to help me, and while on the call, I get to my virtual pre-paid Mastercard debit card information (a graphic that looks like a credit card). The rep tells me to take a screen shot of the card immediately, which I do. Good thing, because as soon as I hang up, the app logs me off, saying I timed out, and I have no way to get back in.As everyone who has ever used one knows, these pre-paid cards are designed to never give you your money, and to drain what money is on the card away via various fees. I'll just call the very use of these cards, vs., say SENDING ME A CHECK, or SIMPLY CREDITING MY T-MOBILE ACCOUNT, as obstacle number 3. For this card, every month you have this thing (and it's only good for 6 months) they charge you $3 against the remaining card value.There is an option to ACH the funds to my checking account, for a $6.95 fee, and I decide I'm willing to eat the $7 to get most of the money. Problem is, I can only do that with a verification text sent to my mobile. The only mobile I have on record at T-mobile is the phone number of my 5G gateway, which cannot accept texts. Obstacle number 4.So I try to add the card to my Apple wallet. Works great up until the last step, then terminates with Apple saying to contact the card company. I try this multiple times over a two day period and it never works. Obstacle 5.Finally, I just buy myself an Amazon gift card, via my Amazon account, and pay for it with this card. And that works. I get the virtual Amazon card via email, and add it to my Amazon account as a credit. Not cash exactly, but I'll have no problem spending that on Amazon.

I can't even activate the card. Doesn't work on their site.

Mkinn21 is accurate. I also have received a $200 virtual Mastercard as administered by Northlane for T-Mobile. In my case, I uploaded the $200 debit card to the Apple Wallet on the IPhone. That was easy enough to do. T-Mobile provided a link to Northlane, but Northlane's weblink did not come with a PIN or instructions on how to set the PIN. I finally called the phone number for Northlane virtual debit cards and got the PIN set. I walked into the gas station and attempted to purchase $1 worth of gas. The touchless credit card reader easily picked up the debit card information from my IPhone's Apple Wallet. I entered the PIN. The transaction appeared to be "accepted" and then abruptly cancelled with the cashier stating an error occurred because the "Sunrise Bank" was not recognized.Needless to say, there is a tremendous amount of frustration with this Northlane administered virtual Mastercard.

Here's a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today:Shell Gas Station $1 Approved @ 10:07AMShell Gas Station $30 Approved @ 12:15PMVW Dealership $24.73 Declined @ 12:33PMVW Dealership $24.73 Declined @ 13:04PMRaceTrac Gas Station $5.00 Declined @ 1:28PMShell Gas Station $5.00 Approved @ 1:40PMInterestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told "fraud detection" flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM.Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards.

Get my email for my 5g rebate coming in…. Thought it wasn't going to be a nightmare. I put in my number and do the captya and get… "We were not able to validate the information provided. Please try again OR if you feel you've reached this message in error, please contact Customer Service." No number or email for customer support.Cool… Cool cool cool… So… now what?T-mobile doesn't have a chat / email so I guess I'm going to sit on hold forever to not get the issue fixed… 10/10 best waste of time this week.

Tmobile rebate card doesnt work through Northlane

adamp8848
Network Novice
Hace 2 años
Samamtha wrote:

I signed up for new 5G service, $200 rebate was promised in 6-8 weeks, that's the first 'soft obstacle', simply remembering you were owed this, checking the status, never shows an update as stated. Plus couldn't sign up for my second rebate for 175.00 termination fee. Had to fight all the way to get it submitted. But finally got it done. Still waiting for the 200.00 rebate been 10 weeks. Finally talked to a rep who gave me 200.00 credit to my account, on phone with them now to get this credit, now I wait 24 hours to verify the credit to my account.

My first rebate for 175.00 early termination fee for my pervious internet service, I could not activate my virtual card they mailed me a paper check. Which I cashed as soon as I got it.

My Second Rebate for 200.00 the gave me credit for my bill, waiting 24 hours for verification. So it should pay my bill one month and have the remaining as a credit towards my next monthly bill.

Hi was the rebate check blue from north lane? Where did you cash it if you don't mind me asking or did you just put it in your bank? I got mine last night & not sure what do with it my bank (US Bank) wouldn't accept it without going through hoops & fire. Thanks In advance
adamp8848
Network Novice
Hace 2 años
Hi was the rebate check blue from north lane? Where did you cash it if you don't mind me asking or did you just put it in your bank? I got mine last night & not sure what do with it my bank (US Bank) wouldn't accept it without going through hoops & fire. Thanks In advance
BessWins1
Newbie Caller
Hace 2 años
Mkinn21 wrote:

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do.

I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use.

INFORM TMOBILE WITH A COMPLAINT OR DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org
BessWins1
Newbie Caller
Hace 2 años
HCR wrote:

Here's a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today:

Shell Gas Station $1 Approved @ 10:07AM

Shell Gas Station $30 Approved @ 12:15PM

VW Dealership $24.73 Declined @ 12:33PM

VW Dealership $24.73 Declined @ 13:04PM

RaceTrac Gas Station $5.00 Declined @ 1:28PM

Shell Gas Station $5.00 Approved @ 1:40PM

Interestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told "fraud detection" flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM.
Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards.

INFORM TMOBILE WITH A COMPLAINT OR DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org
BessWins1
Newbie Caller
Hace 2 años
INFORM TMOBILE WITH A COMPLAINT OR DISPUTE THEN ALSO THE BETTER BUSINESS BUREAU at www.bbb.org
justint21832
Network Novice
Hace 2 años
I have the same issues as all of you. Got 2 virtual promotion/rebate cards and none of them are working. Called t mobile, they have no ideas about the cards and directed me to the store that I got the phones. Sadly, I went to the store and online, both cards were denied. This is so frustrated, t mobile must send actual card instead of virtual that does not work. The person at t mobile even helped me loaded the card to samsung pay and still not working.
Mom65
Network Novice
Hace 2 años
After waiting since July when I originally became a new customer the store manager where I signed up assured me I'd get the rebate cards soon well weeks went by I was contacting t mobile live chat getting different stories . They set me up on virtual card I didn't want that I wanted the physical card for the rebates . Well it's now sept hopefully card co is telling truth the original card for my line was canceled they are issuing physical card in mail with new number on it should receive next week we shall see . Good luck everyone why not just give us a check for the $200 for all the wasted time we should get compensation
BruceLee5000
Newbie Caller
Hace 2 años
My exact experience. Lame on every level.
purplepanda45
Network Novice
Hace 2 años
Wow 5 months later and I'm having the same issue. I even had an issue trying to set up my online tmobile 5g internet account and had to contact their facebook account to get actual help.
Matt2h
Roaming Rookie
Hace 2 años
Aconway wrote:

Okay so I found a SOLUTION,

first, make sure you go to https://promotions.t-mobile.com/ instead of north lanes bs website, and after you go into the promotions at the bottom you will see your active ones, there you can redeem your virtual card without logging in through north lane,

take a screenshot !!

This worked for me! North Lane's site wasn't working even after numerous attempts but I went in this way and was able to obtain the information for the card, which can also be loaded to something like Apple Pay or Google Pay if people wish. But if you just copy down the numbers, you can shop online or by phone or whatever you want to do. Thank you for posting this!