Forum Discussion
Tmobile to Tmobile number transfer
For years I've had an old legacy prepaid account with T-mobile (phone #1). A couple days ago I took advantage of a trade-in promotion at bestbuy, I traded in my old phone and activated a new "Essent...
Oh, sorry to hear this happened. Seems like there was a number change done, but it's hard to say without looking into your account. You can try messaging our T-Force team using @TMobileHelp on Twitter. They have account access and can open your account to figure out more details about what's going on and how to get this resolved. You can even link them to this thread so they have the gist of what's going on.
Call 611, Team of Experts, from your temporary number on the new SIM card. That's ok - don't panic : ).
Tell that rep you want to port your T-Mobile number over on top of that temporary assigned number.
