Tmobile Tuesday Popeyes

I keep getting the error message to try again in 60 seconds.

Crazy annoying. Keep getting an error message saying to try again in 60 seconds whenever I enter the code -_-

Looks like T-Mobile fooled all customers with this Popeyes deal. Not working at all.

I had the same problem that everyone had. I did the code and received a message and I saw the offer in my app, than after I added the location the offer disappear

 appearance this offer for  specific locations so I went far to 50 miles just want to know which locations and still did not saw the offer anywhere and after searching and all the complaints here too I wonder if that is was just for people to download the app and sign up and that is it 

I contacted Popeyes and received a response from support+id5078927@popeyestech.zendesk.com

They asked if I followed the instructions listed in the offer, to which I replied with the following:

Jessica, 

Thank you for your reply.

Yes, I have followed all those steps.

Originally, I entered the code in the app but the offer never appeared under "offers"

When I tried to enter the code again, I received an error message stating that someone had already used that code.

Later, I tried again to enter the code and received a different error message stating that I needed to try again in 60 seconds.

This is all coupled with the problem that the offer is for 2 pieces of chicken a la carte, which is not offered in any stores here in California nor where my mother lives in Arkansas.

I even tried adding $5 in purchase first before adding the 2 piece chicken offer. The offer still never appeared.

I had planned to use the offers for myself, my wife and my son. (We have 3 phones and 3 different Popeyes accounts.)  I had actually planned to use this for dinner tonight.  It was frustrating that it didn't work and I had to make other plans.

By the way, there is a lengthy conversation on the T-Mobile community regarding this issue.  I've included the link below, but I'm pretty sure you must have a T-Mobile account in order to access the conversation. Many people are having the same problem and are very frustrated.

NTXITGUY wrote:

 

I went there typed in the code and kept getting this message!!😔

"ERROR, please try again in 60 seconds" Triec multiple times.......

Resuelto. Popeyes Customer Service was responsive! The address I contacted them at was support@popeyestech.zendesk.com (found from the Google Play page) and they needed my Popeyes username or email address and I also sent them my unique T-Mobile Tuesday code.
They replied at 9:10pm with:

Thank you for providing that info! I'm so sorry you were unable to add the T-Mobile Tuesday offer. Our IT department is aware of the issue and is looking into the matter.

Since you were unable to take advantage of the promotion, I’ve applied to your account a $5 off coupon that you may use towards your next order as well as the 100 points that you would have earned from the promotion.

This happens all the time with T-Mobile Tuesday food offers whether it’s Popeye’s or Burger King. This is what I sent to their customer service.

I am so upset with Popeye's!  I spent 2 hours trying to apply the T-MOBILE Tuesday get two free pieces of chicken offer when spending $5 or more AND it NEVER Works! I even went to the location and showed them that there's no way to apply the offer! They said they knew and it had been happening all week. I asked if there was a manager who could approve the deal (since I was there before it ended), but they said it was a server problem and there was nothing they could do. I always tell my friends to go to Popeyes instead of Chik-fil-A, but I guess the joke is on me, because you folks don't honor your offers!  You can check my code wasn't used!