Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the retu...
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
I preordered the S21 Ultra based on the $800 trade-in for my old phone. When I got the S21 Ultra, I boxed and shipped the Note 9 to Assurant using the T-Mobile provided label (See picture). USPS confirmation number showed it was delivered to Assurant but T-Mobile says the phone was never received. I called T-Mobile and got the usually "We got your back" blah, blah, blah. T-Mobile said they would initiate a Handset Order Research Request. I got an email from T-Mobile saying they have no record of the handset being received (See picture). I called T-Mobile and was basically told "tough luck", they can give me the rebate because they never received the old phone. Well, USPS said it was delivered and if Assurant (their agent) lost it before logging it in, how is that my fault? I requested to speak to a supervisor and was told the same thing "tough luck" but as a gesture of goodwill, they would give me $150 credit on my bill. I initiate a lost package request with USPS and got an email from USPS saying the phone was delivered and processed to Assurant on March 10, 2021 (See picture).
I accepted the $150 credit so far and was told they would still process my trade-in if they ever find the phone. It was either $150 or nothing. Is there anything else I can do? Who else should I contact? Any advice would be greatly appreciated.
Gracias,
Alfred
