Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the retu...
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
After being a loyal customer with AT&T for 21 years decided to switch to T-Mobile. Got new phones but did not get any trade in labels or details. Finally, contacted T-Mobile and was told "you are 1 day delay ". Despite, wanted to be loyal customer was asked to either pay $2196 and cancel T-Mobile or pay the same amount in monthly installments. Very unfortunate with the service I got. I do agree, there was one day delay from my end, but same time I did not receive any trade in details from t mobile. My request is to allow me to do respective trade in and I would love to be a loyal customer for years to come.
