Forum Discussion
Tried becoming a customer
and it failed miserably. was tryingto leave Verizon and come to something more reasonable. placed an order that needed to be modified and money was exchanged and now over a week later order was canc...
I also tried moving from Verizon via the phone. I didn't want to get stuck in limbo trying to port my number and wasn't feeling confident I could accomplish it over the phone, so I bailed and went into a store. A really sharp young lady switched me over, ported my number, and I walked out about 30 minutes later with a new phone, same number, and a much better plan at a substantial cost savings from my monthly bill at Verizon. I suggest going into a T-Mobile store to see if you can get it resolved.
Final update after 2 weeks I had to turn this over to my bank as fraud, customer service was a joke multiple folks to deal with a simple issue yet passed to the next person constantly without any resolution. Couldnt pay me to switch to this kind of company at this point, saw my value as a potential customer diminish with each pass on to the next available person. Disappointed but learned a lesson...
