Forum Discussion
Unable to make payment
I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a ...
Their difficulty with input formatting extends beyond cc numbers...they can't get it right with phone numbers either. Phone numbers, think about that. Anyway, about a year ago I couldn't logon using the same saved account info I always used, which was my phone number with parens and dashes in the number. Strip those out, logging in using the same old password worked just fine.
Not exactly high on the list of troubleshooting steps these days. In fact, I'll bet the last time I had web form input validation or formatting problems with a credit card or phone number I was probably using Netscape over dial up.
Now I can't pay a bill because the pay by cc goes to the list of saved payment methods, but none can be selected. I can delete or add all the cards I want, just can't use any of them. Maybe a server has a bad floppy drive, who knows.
