Forum Discussion
Unable to receive SMS from loosing carrier
Ported two numbers over from Verizon to T-Mobile 2 months ago. One works fine, the other can't receive SMS/MMS messages from Verizon customers. Can receive SMS/MMS from TMobile and ATT customers just fine.
Talked to Verizon porting department and they said it wasn't fully ported and to talk to TMobile porting department. Of course TMobile says it's fine on their end.
I've tried chatting, texting, social media, calling the general support line, the porting support line, the activation support line. NO ONE is helpful. They don't even listen to your problem and just start with their canned "reboot your phone" BS.
Another user had the exact same issue:
https://community.t-mobile.com/accounts-services-4/need-help-ported-from-verizon-and-unable-to-receive-any-sms-texts-from-verizon-phones-all-else-fine-50420
T-Mobiles responsibility is to Deliver the T-Mobile senders message to the Verizon messaging platform.
Verizon’s responsibility is to deliver the Verizon Customers message to the T-Mobile messaging platform.The problem lies with who is not delivering the message in the scenarios listed above.
If a message never leaves the Verizon platform, T-Mobile can’t reach in and get it.
We do see numbers from other carriers stuck with profiles still present after a port out but it is very rare and they are removed immediately when they come up.Best Regards
You need to contact Verizon and have them properly release your numbers.
