Forum Discussion
Unable to Set Primary Account Holder
I switched to T-Mobile last year in November. I bought my phone outright and ported my number over. I have discounts available through my employer but had to wait 120 days before I could convert...
Thanks for taking the time to post to our community! I am very sorry you are having issues getting that primary account holder to stick 😥 Part of me wonders if it has something to do with your account type. I know you said you had spoke with our support teams in the past and had a ticket filed for this. Unfortunately, here on a public forum, I am unable to see the details of this request. If you have a Facebook or Twitter account, I would highly recommend using the link in my signature to message our T-Force team. They will be able to see the status of this ticket and escalate it if need be.
Awesome. I've wondered if it has to with the account type as well and I asked the two reps I spoke with over the phone. I have an ANR account through my employer and I'm sure there are limitations and/or regulations they have in order to keep people from abusing that discount
>
