Forum Discussion
Unable to Set Primary Account Holder
I switched to T-Mobile last year in November. I bought my phone outright and ported my number over. I have discounts available through my employer but had to wait 120 days before I could convert...
Thanks for taking the time to post to our community! I am very sorry you are having issues getting that primary account holder to stick 😥 Part of me wonders if it has something to do with your account type. I know you said you had spoke with our support teams in the past and had a ticket filed for this. Unfortunately, here on a public forum, I am unable to see the details of this request. If you have a Facebook or Twitter account, I would highly recommend using the link in my signature to message our T-Force team. They will be able to see the status of this ticket and escalate it if need be.
Hello everyone.
No, Magentatechie, they are not diligent solving those issues.
i have the same situation, We have Magenta for business plan, we have seven lines but T-mob send the bill information to one driver company phone.
We've called several times to fix the problem but, after holding you 40 minutes on the phone each time you and thinking that the problem is solved you realize that the problem remains the same at the bill date.
Have a nice day
