Forum Discussion
Unable to Set Primary Account Holder
I switched to T-Mobile last year in November. I bought my phone outright and ported my number over. I have discounts available through my employer but had to wait 120 days before I could convert...
Thanks for taking the time to post to our community! I am very sorry you are having issues getting that primary account holder to stick 😥 Part of me wonders if it has something to do with your account type. I know you said you had spoke with our support teams in the past and had a ticket filed for this. Unfortunately, here on a public forum, I am unable to see the details of this request. If you have a Facebook or Twitter account, I would highly recommend using the link in my signature to message our T-Force team. They will be able to see the status of this ticket and escalate it if need be.
Having the exact same issue with my Military Magenta Max account. Spent 2 hours on the phone for a measly $15 credit and a sorry we couldn't help. Now have a ticket open with the supposed engineering team. Have no permissions in the app or website. Insane that I am the only person on the account and this is an issue. Just switched to T-Mobile and already about to cancel.
