Forum Discussion
unable to verify myself as primary account holder
Im a new employee and i recently switched over to tmobile for my discount and i registered for a tmobile account but whenever i enter in my pin or last 4 of social it is unable to verify me. The app now says i exceeded the amount of tries and wont let me enter my pin or social..i called customer care and they were unable to help me. How can i set myself as the primary account holder when it wont accept my pin or social??
contact t-moblie through their online profiles such as twitter or facebook
egawtry wrote:
What if I am not using Twitter or Facebook? T-Moble needs to answer their phone.
Dial 611 and tell them you want to reset all internet accounts tied to your plan. From there you verify which line is the main line.
then go in to a physical store so they can see ID and such to confirm its you?
What if I am not using Twitter or Facebook? T-Moble needs to answer their phone.
Thank you!! I messaged them on fb and they resolved my issue super quick!
contact t-moblie through their online profiles such as twitter or facebook
