Unbelievable

Signed up with this company when it was still Voicestream back in 1998.  Have been a loyal customer ever since.  Bill is paid monthly, on time every single time.  I see the commercials on TV talking about all the wonderful offers they have for new customers.  Makes me angry every time.  Why?  Because after being a loyal customer for TWENTY-FOUR YEARS I still don't get treated as well as new customers when they sign on.  Currently TMO is offering new devices, price lock guarantees that rates will never go up, and even up to $1000 FOR NEW CUSTOMERS ONLY… what are they offering me? Nothing.  They of course have "promotions" for me… which is a disguised sales pitch that I get something new and shiny…. but still have to pay for it; even though I have 5 lines, and two smart watch lines already, they want me to start a new line in order to get something they're offering on "promotion".  They have taken from me the equivalent of enough money to have purchased more than TWO CARS over the past 24 years, but offer me in return LITERALLY NOTHING if I don't pay for it.  They want loyal customers, but what loyalty do they offer back?  The offer they just made to me over the phone was "yeah we can give you a free Galaxy S22+… but you have to order a new line, and expect bill credits over the course of the next 2 years… which means I get to pay for the device, as they discount (code speak for collect full retail for the phone and slush fund my money) the device during that term… which in turn means that my bill will go up MORE so that i can get the warm fuzzy feeling of a shiny new toy that I am paying for myself.  To get that lovely discount, I would also have to "trade in" my current phone which is in pristine condition, for which they will insult me with a ridiculously low value (but I already paid the full >$1,000 for.

Long story short:  Tmo is telling me that new customers that may or may not be loyal, or may not even pay their bills on time are more valuable than me… a near QUARTER CENTURY LOYAL CUSTOMER, and they're perfectly ok with me shopping over at ATT and Verizon and porting out.  I think if John Legere were still CEO … he'd throw a fit over this. 

Does anyone know the current email of the current CEO?  I think this message and a much larger piece of my mind is in order.  I know I'm ranting, but those TMO commercials are on throughout the day, and every single one of them makes my blood boil.