Forum Discussion
UPS lost trade phone
Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it's missing. talked to the customer service. As you can im...
syaoran wrote:Ugh! This makes me really nervous as I have a trade-in I sent back using the T-Mobile provided USPS shipping label and it has been sitting at the Lewisville, TX post office waiting for Assurant to pick it up. It has been sitting waiting to be picked up for a week now.
Hola @syaoran, Did someone tell you that Assuant would get their packages from the USPS office? I thought that USPS takes it to the warehouses not that the warehouses pick them up themselves. Not sure one way or the other, but nice to know that it is at least in the right city and isn't lost somewhere in transit. Being that it is the tail end of the holiday season with all the trade-in devices are coming back in waves, I would assume that it would take the warehouses a bit longer to process the devices and could be the reason for the delay.
If you are worried about it, you could also file the search request for USPS and that may flag them to deliver the package instead of allowing it to sit on a shelf in their building.
