UPS lost trade phone

Hi. @HeavenM 

thanks for staying with this problem. I've I been through a lot last few days. worst was dealing with USPS. they have no communication each other so I had to explain everything over 10 times every time they suggest me a different department. long story short nothing was resolved from USPS. they stop my process right there after 2 month it's just searching.no further action or reply. not even confirming that my mail is missing. 

and I reached out T force on tweeter. they understood my situation and re-enroll me on that trade in credit program . but still not sure I can consider this as a problem solved or not. what if it affect after 2 yr when I want to switch the phone and still they can say. “ hey? we still din’t get your phone. ? worst sinario.

but for now t force is saying they re-enroll me trade credit program so don’t have to worry now. 

do you think is that ok? I'm not worrying now. I want to resolve this problem totally. 

now I think maybe ASSRANT could be behind this. but I don’t want to spill  that now. my phone was almost brand new looking in the original box and almost original condition.